According to the address checker I can get FTTP. If however the socket itself has been removed you will need assistance. Some of the cables hanging out the wall were cut off after the house improvements. Really basic information. 2) The current location of your Hub. Tried looking but can't see a way to book an engineer for this?. Manage Your Account. Wall Socket. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Welcome to the community forums. This will not affect your broadband connection. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. My hub is up stairs in the - 5199721. You can purchase a mobile internet dongle from a number of UK networks. Or r. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. We would like to show you a description here but the site won’t allow us. Stay safe online. If I couldn't get the proper wall socket, the internet is not going to be set up su. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Any help much appreciated, could a mod please help? 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Networking and WiFi. Is it possible that part of the cable from the previous user h. Switched On Families. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. You can purchase a mobile internet dongle from a number of UK networks. 2: Internet connection, via your homehub, for all online functions. I recently applied and received the delivery for a virgin package of tv broadband. Account - Cable. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. No setup fee. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I’m having the exact same problem. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. My Virgin Media App. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Browse Virgin Media Virgin Media Community. However, I do not have any of the specified wall sockets available. However when I plug in the cable to it the lights flash for a second or two diff. 0 Kudos Reply. I have signed up as a new user for Virgin Fibre. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Turn on and get connected. I could connect it in my house self install. ok quick update. Manage Your Account. Speed2: Seeker. Sign in to My Virgin Media a. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. I am not currently a virgin media customer. 26 April 2022. Call the pre-installation and delivery team on 0800 052 1734. Browse Virgin Media Virgin Media Community. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. What confuses some people is the push-on connector provided. . Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. But I don't think I have any Virgin Media Wall sockets in my house. Manage Your Account. You would need. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. Even sitting in the room above the router, the WiFi was dreadful. Connect everything. . Forum. We have the quickstart pack but sadly cannot get broadband set up and working. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Options. . I think you'll be OK, the self install should include the coax cable you need actually. I'm a Very Insightful Person, I'm here to share knowledge. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. It is possible to re-enable the existing sockets with this CV21 upgrade. I have a few different sockets in my flat. Please I need an Engineer as I need internet for my work, I am so frustrated right now. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Plug into the Virgin Media wall socket. I tried calling for an - 5370472. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Is there likey to be any problem with this, such as degraded of weaker quality or speed. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Security matters. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Account - Cable. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Unfortunately we don't use the Openreach master sockets as they are BT only. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Tudor. Push fit the VM-supplied lead onto the socket. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. i dont have the box on the wall that you need to plug it into - 5040054. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. on 21-08-2023 20:36. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Push fit the VM-supplied lead onto the socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Broadband and TV deals. I had a look everywhere and I don't have a virgin media socket in my flat. Account - Cable. There were many cable companies that originally built the networks in the early 1990s. Call them up and mention it to them otherwise they more than likely won’t say anything about it. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. But I don’t see anything like that apart from satellite dish cable outside the window. Switched On Families. Probably for a TV box connection. Do I need an adaptor to make this work? - 5203754. The new Stream box will connect wirelessly to the internet. Virgin Media; My Virgin Media. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. My Virgin Media App. Browse Virgin Media Virgin Media Community. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Browse Virgin Media Virgin Media Community. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Hello there. Hi I am having the same problem too. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. QuickStart, set up and connections. The problem is t. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Options. QuickStart, set up and connections. I just got Virgin Media kit and read all information carefully and checked - 5200805. Virgin Media: TiVo® service. You may need to use the. Plug the cables into the hub. . Community Natter. I'm a Very Insightful Person, I'm here to share knowledge. Then. Bits and bytes. Account - Mobile. If it’s damaged or not working correctly, it could be causing. One of them was Telewest. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hey there, just got my 3. No wall socket. Virgin Phone Switchover. 1. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. . I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. What needs to be done is for the new Virgin Media CV21 connection. My Virgin Media App. jpeg File size: 143. We would like to show you a description here but the site won’t allow us. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The wall socket I have within my home does not appear to be working. Go to solution. Options. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. If you can't see anything obvious go. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. I’ve got. Stay safe online. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There are multiple different branded wall boxes inside our flat but none. sounds like the installer wanted to make money. All the wall sockets I can see are for BT. Learn more. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Your traditional landline sockets will no longer be the connecting point for your landline handset. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Sorry to hear that your extension landlines are not currently working. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. SpeedActive Member. I'm a Very Insightful Person, I'm here to share knowledge. Superstar. 168. Please read the FAQ's QuickStart, set up and connections. Also there will be an external, often brown, omnibox. I'm here to share knowledge, I don't work for Virgin Media. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Red light means a connection issue. All forum topics. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I’ve just been to the property but not sure these are the right sockets. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Networking and WiFi. Due to the nature of our network, connectivity can vary from property to property. We have the quickstart pack but sadly cannot get broadband set up and working. Account - Cable. Ignore all the options and don't press any. Account - Mobile. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Reply. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. There’s even no BT wall socket. on a domestic hub you look at the values thus. Ethernet is ideal & recommended, reliable wireless is fine. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. The socket I can see is for BT. I have also checked outside and there is no box either on my property or on my boundary wall. Back a step. Call the pre-installation and delivery team on 0800 052 1734. Stay safe online. Problem solved? Click to mark as a Helpful Answer,. Yesterday I received a 'final demand for payment', stating that I owed some £32. The wall socket is - 5109379. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. You already have Virgin socket in the house. on 08-01-2023 20:46. Can anyone - 5437858. Client62. #12. We have the quickstart pack but sadly cannot get broadband set up and working. 0 Kudos Reply. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. I can only find the TV socket. However, I do not have any of the specified wall sockets available. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Tudor. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Ju. I’ve tried to call once and been cut off after ages on hold. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Browse Virgin Media Virgin Media Community. Chatter and natter. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The wall socket is - 5109379. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It has two outputs on the left of the wall box. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Only an aerial cable (pictured below) connected to a box outside my flat. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. kkd1. 14-08-2023 16:02 - edited 14-08-2023 16:05. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Sorry to hear you don't have a VM wall socket. . Vonage 2nd line. . Manage Your Account. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: Hey, I've recently received my new broadband hub. on 04-02-2023 11:17. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Select the correct HDMI input for your box. Account - Cable. The multimedia socket has a coax options as does the virgin media socket. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. #12. But I have actually managed to get through to the technical team over chat. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. The problem is the Hub is in my Study and the - 4964746. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Bit unsure of how to fix it - 5309810. Get the Hub ready by connecting the wires. Forum; Apps. Getting started & FAQ. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Solved: Previously, I had BT connection so I need a wall socket. My Virgin Media App. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Mark as New; Bookmark. Browse Virgin Media Virgin Media. So yes, following many takeovers, this is now your Virgin Media connection. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. All forum topics; Previous topic; Next topic; 1 REPLY 1. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Then unplug the power cable – keep these together. Learn more. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. I just moved into a new apartment, and bought a broadband from virgin media. This links to the splitter in your last photo. The top “capped” one is marked FM & has been disused since cable went digital. We have a virgin media wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Turn on and start the Box. Got my virgin media self install kit but I don't have a virgin socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Hi I have ordered a quick start kit and don't have a virgin media wall socket. I was never asked if I had a wall box. But I have no Virgin Media Wall socket in my house. --. 1: Co-ax cable carrying live broadcast TV channels. Security matters. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). . com. We'd love to assist with this, I will send you a PM here soon so we can look into what's. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. A new secure password will be generated for you. Surly there has been a connection previously otherwise we wouldn't have bee. 5. Hi, I'm a new customer. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I don’t seem to have a Virgin Media Wall socket in my house. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. My Virgin Media App. signed up and was given the option of self installation. Getting Connected with Virgin Media is easy when you have a wall socket. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. No Virgin Media Wall socket . Options. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Go to virginmedia. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). I've looked for an external box but cannot. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. 5K. Follow these steps to install your virgin Media Broadband, TV and Phone service. Turn on and start the hub. on 01-12-2022 11:22. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. . When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. on 22-03-2023 10:44. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. The pre-install team number is 0800 052 1734. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. The UK isn’t the first country to make this move. Browse Virgin Media Virgin Media Community. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. . A TV360 box requires 3 connections. Broadband and phone deals. 24-03-2021 05:06 PM. I don’t have the virgin media socket in my wall MU54. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Keep the community welcoming for all. Estonia and the Netherlands have already switched. You can also check for a loose cable as not all properties have a socket. Account - Cable. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Learn more. We only have the Open reach Master socket 5C. The existing cables will be screw-on (11 mm spanner or pliers required). An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Switched On Families. There are multiple different branded wall boxes inside our flat but none. The box and cables may have been removed by the previous occupiers. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Reply. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Virgin Media; My Virgin Media; Shop; Help; Virgin. Account - Cable. The box and cables may have been removed by the previous occupiers. 1: Co-ax cable carrying live broadcast TV channels. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. . Please allow me to send you a PM so I can look into this further for you. - 5156775. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. VM don't use fibre inside the property. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal.